How Do I Request Special Assistance at a UK Airport and How Early?

The short answer

Ask when you book, or at least 48 hours before departure. The UK CAA says to contact your airline, travel agent or tour operator, who must offer a free way to request assistance.

When and who

The CAA says to request help when you book, or at least 48 hours before departure. Less notice can cause delays or mean you do not get the support you need. Contact your airline, travel agent or tour operator.

How to ask

The CAA says airlines, travel agents and tour operators must offer a free way to request assistance, but you may need to ask as it is not always automatic. Options include an assistance link when booking online, a phone call (many airlines have Freephone or local-rate numbers) or a form. Some airlines offer a free call-back service. Request and keep written confirmation.

Tell them what you need

Tell the airline if you use an electric wheelchair or mobility aid, or have a medical condition needing extra care. Allow extra time at check-in and confirm this in advance.

At the airport

Assistance points are usually inside or outside terminals and at drop-off points, car parks, train stations and bus terminals, often with a disability logo and a buzzer or phone. Staff can take you to a waiting area and help with check-in, bag drop, security and the gate. Optional lanyards or badges for hidden disabilities may be offered. The CAA page links to a form for reporting a problem. This page covers the UK; for a European airport, check that airport and airline.

Rules and fees change, so check the official page linked below before you travel.

Sources: UK CAA: Arranging special assistance. Read 5 November 2026. Rules and fees change, so check the official page before you travel.

Frequently asked questions